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Frequently Asked Questions

  • How long does it take to receive my download files?
    You will have INSTANT access. If you have not received an email from Etsy, log into your Etsy account and download your files under your purchases. You must download from a computer or laptop, not a phone.
  • What are my downloading options?
    • PNG ( for photo labs or to send digitally) • JPG ( for photo labs or to send digitally • PDF-PRINT ( for print shops)
  • How do I access my template?
    • You should receive an email to the email address associated with your Etsy account • If you did not receive an email, you can find your file under your profile icon on the top right of the Etsy home page and by clicking "Purchases & Reviews" • Find the correct order, download the file, and open the PDF • Create a free Canva account & open each template link in your account • Once the links have been opened in your Canva account, you can go back to edit them at any time. They are automatically saved in your account!
  • How do I edit my file?
    For an easy step-by-step tutorial for editing your templates with Canva, check out this video we made: https://bit.ly/3F5ReuS You can also try this demo tutorial: https://bit.ly/3myU6Kp
  • Do I need any special fonts or software?
    Nope! No additional software or fonts needed. All of the fonts for your template will already be in Canva.
  • Do I need to have a Canva account?
    Yes, you will need to sign up with Canva to be able to access & edit your templates that are purchased. You can use both the Free & Pro accounts.
  • Where can I print?
    You can print at a local print shop, photo lab, or at home! However, for the best quality, we recommend printing with Prints of Love. For free 2-3 day U.S. shipping & FREE envelopes, visit the link below (use coupon code alyssanapierdesign for a discount): Tips for printing at home: • Use high quality cardstock of at least 100lb. Be sure your printer can handle this type of cardstock. • Be sure the print settings are set to actual size or 100% and select best/high print quality for best results. Printing from Adobe Acrobat Reader is recommended.
  • Can I get a refund?
    Due to our products being received digitally, we are unable to offer any refunds or exchanges. Please feel free to contact us before purchasing if you have any questions! Please note: • This is just a template. You are responsible for personalizing the text and checking correct spelling and grammar. No refunds will be given for mistakes. We are not responsible for printing costs related to such errors. • Colors on final prints may vary depending on your printer settings, monitor settings, and cardstock used.
  • What are your terms of use?
    • You can view, print, and download the templates as often as you like for PERSONAL USE ONLY! • All templates must not be resold, shared, or used commercially
  • Can I use coupon codes for custom orders?
    No. Coupon codes may not be used for custom orders, but may be used on other items already in the shop.
  • If a sale starts after I place my order, or I forget to apply a coupon code, will you refund the difference?
    No. The price paid is the price of the item at the time of your order. We do not go back and refund previous customers for sales or coupon codes.
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